Introduction
Thank you for shopping at Techno Universe! We strive to provide you with high-quality tech and electronics products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and exchange policy carefully to understand your rights and obligations.
Refund Policy
If you receive a product that is not what we have described in our catalog (replica, specs and image) you are not bound to keep that product, we will return your money.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all accessories and documentation included.
- You must inform us within 24 hours of receiving the product.
- The return must be initiated within 7 days of the purchase date.
Non-Refundable Items
Certain items are non-refundable, including:
- Items marked as final sale or clearance sale
How to Request a Refund
- Contact Us: Email us at support@technouniverse.net to initiate a return. Please provide your order number and reason for the return.
- Receive a Return Authorization: We will provide you with a return authorization number and detailed instructions on how to return your item.
- Ship the Item: Package the item securely and include the return authorization number. Ship the item to the address provided in the return instructions. You are responsible for the return shipping costs unless the item is defective or we made an error with your order.
- Please consult Techno Universe support for shipping back methods.
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Rejected Refunds: If your refund is rejected, we will notify you via email with the reason for the rejection. The item will be returned to you at your expense.
Exchange Policy
Eligibility for Exchanges
We only replace items if they are defective or damaged at the time of purchase. If you need to exchange an item for the same model, contact us within 24 hours of receiving the product.
How to Request an Exchange
- Contact Us: Email us at support@technouniverse.net to request an exchange. Please provide your order number and details about the defect or damage.
- Receive Exchange Authorization: We will provide you with an exchange authorization number and detailed instructions on how to return your item.
- Ship the Item: Package the item securely and include the exchange authorization number. Ship the item to the address provided in the exchange instructions. We will cover the shipping costs for defective or damaged items.
- Please consult Techno Universe support for shipping back methods.
Processing Exchanges
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your exchange:
- Approved Exchanges: If approved, we will ship the replacement item to you at no additional cost.
- Rejected Exchanges: If your exchange is rejected, we will notify you via email with the reason for the rejection. The item will be returned to you at your expense.
Contact Us
If you have any questions or concerns about our refund and exchange policy, please contact us at: support@technouniverse.net
Thank you for shopping at Techno Universe. We appreciate your business and are committed to ensuring your satisfaction.